Eligibility for Returns and Exchanges
To state the rule precisely, eligible merchandise can be returned without a stated reason or exchanged during the 30 days following delivery; accordingly, advance contact with Dash is required before dispatching a return or exchange, and this rule governs the applicable process.
Limited Return Categories
For straightforward administration, the limits apply only to no-reason returns and do not override rights arising from defects, damage, incorrect delivery, shortage, or applicable law; in the same context, custom products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns, and this rule governs the applicable process.
Receiving Your Refund
As an operating standard for this store, the original payment method receives an approved refund within 5-10 business days following receipt and inspection, and the bank or card issuer may require additional time before the credit appears, which is the stated customer standard.
Merchant-Paid Returns
As part of this published policy, for an authorized no-reason return or exchange, the merchant bears the return freight and provides a prepaid method; return freight remains the merchant's responsibility when an order is damaged, defective, incorrect, or incomplete, and this rule governs the applicable process.
Preparing an Item for Return
For consistent order handling, excess handling damage may lead to a lawful reduction in the refund, but ordinary inspection does not, while return the product with its included parts and packaging whenever reasonably possible, as reflected in this published policy.
Cancellation and Return Address
To state the rule precisely, cancellation is available before dispatch, and the return process applies once shipment has occurred; 17448 Grove Ave, Tehachapi, California, 93561, United States is the standard return location, but customers must wait for confirmed routing instructions, as reflected in this published policy.
Merchant Information
Business name: Dash
Trade name: Dash
Email: support@baslife.shop
Phone: 9522107995
Physical address: 17448 Grove Ave, Tehachapi, California, 93561, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)